Dispute Resolution (ODR) providers in India

Online dispute resolution moves negotiation, mediation, conciliation and arbitration onto a digital platform. Parties file claims, exchange documents, attend video sessions and receive a settlement or award online. It suits high volume commercial and consumer disputes where travel and court delay make traditional proceedings costly.

The directory lists Presolv360, Sama, CADRE ODR, Webnyay, Jupitice, JustAct, CORD, WeVaad and ApexODR. They differ in focus: some administer arbitration and mediation as institutions, while others sell software to lenders or marketplaces. Profiles list only what each provider states publicly, and unknown details are shown as unknown.

An award made under the Arbitration and Conciliation Act 1996 is enforceable like a decree of a court, whether the hearing was held online or in person, provided the arbitration agreement and procedure meet the Act's requirements. Ask the provider how it handles seat, notice and signing of the award, and take legal advice for high value matters.

Most Indian ODR providers do not publish prices; the research behind this directory found "not published" for Presolv360 and ApexODR, for example. Fees typically depend on claim value and the services used. Request a written fee schedule before filing, and ask who bears arbitrator costs.

No. ODR platforms are workflow services, not data sources, so they appear as profiles without a numeric score. The JurisGrid score measures data that developers and agents can obtain through an API or MCP server. Each ODR profile records the offering, sign-up route and pricing model wherever the provider makes them public.